Privacy Policy

This Privacy Policy explains how ROK ASSURANCE AGENCIES PTE. LTD. collects, uses, stores and protects personal information obtained through this website, business correspondence and service-related communications. We operate as a business support and finance coordination company serving the iGaming sector, including merchants, platforms, payment stakeholders and selected casino-related operators. We aim to process information responsibly, transparently and only to the extent reasonably required for legitimate business activity.

1. Scope of this policy

This policy applies to personal data submitted through contact forms, consultation requests, email messages, telephone calls, compliance conversations, commercial onboarding discussions and routine website interactions. It also applies where we receive information from corporate clients, business partners, public corporate sources or professional advisers in connection with potential or ongoing service relationships.

2. Categories of information we may collect

Depending on the context, we may collect names, job titles, employer details, registered business information, email addresses, telephone numbers, billing and service contact details, country and corporate location data, enquiry content, meeting notes, transaction-related coordination details, browser identifiers, IP-derived technical information and records relevant to due diligence, fraud prevention or regulatory review. We do not seek excessive personal data and request only the information appropriate for the business purpose involved.

3. How information is collected

Information may be collected directly from you when you contact us, book a consultation, complete a website form, communicate with our team, share service requirements or take part in onboarding. We may also collect limited technical information automatically through cookies, server logs and analytics tools. In certain cases, business information may be obtained from counterparties, advisers, corporate representatives, publicly available registers or professional compliance sources to support legitimate verification and operational review.

4. Why we use personal information

We use personal information to respond to enquiries, assess commercial fit, provide operational support, coordinate treasury and finance workflows, maintain account-level communications, document compliance activity, protect our website, improve service quality, maintain internal records and comply with contractual, legal and regulatory obligations. Where relevant, information may also be used to support merchant risk review, payment routing discussions, business continuity planning and partner communications within the wider iGaming environment.

5. Legal and business grounds for processing

We process information where it is necessary for pre-contractual steps requested by you, performance of a service relationship, compliance with applicable legal obligations, protection of legitimate business interests or administration of website preferences and communications. When consent is relied upon, such consent may be withdrawn subject to lawful processing that occurred before withdrawal. In all cases, we aim to process data in a manner proportionate to the relevant business objective.

6. Sharing of information

We may share information with trusted service providers, professional advisers, hosting providers, analytics providers, compliance consultants, payment and business operations partners, or competent authorities where such disclosure is reasonably necessary. Information is shared on a need-to-know basis and only where there is a valid operational, legal or security reason. We do not sell personal data as a standalone product and we do not disclose personal information for unrelated mass marketing purposes.

7. International business operations

Because our work may involve international clients and counterparties, data may be processed or accessed across more than one jurisdiction. Where cross-border handling takes place, we take reasonable steps to ensure appropriate safeguards, confidentiality expectations and access controls are maintained. International transfer practices are designed to support secure communication and legitimate service delivery in a cross-border financial and iGaming business context.

8. Retention of records

We retain personal information only for as long as reasonably necessary for the relevant purpose, including enquiry handling, client servicing, contract administration, compliance verification, audit support, dispute management and legal record-keeping. Retention periods may vary depending on the nature of the relationship, the sensitivity of the information and any applicable statutory or regulatory requirements. When records are no longer required, we take reasonable steps to delete, anonymise or securely archive them as appropriate.

9. Security measures

We apply reasonable organisational, contractual and technical measures intended to reduce the risk of unauthorised access, misuse, alteration, disclosure or loss. Such measures may include controlled access, role-based handling, secure communications practices, vendor oversight and periodic review of website and administrative safeguards. No internet-based transmission or storage method is completely risk free, but we work to maintain commercially appropriate protections.

10. Your choices and rights

Subject to applicable law, you may request access to personal information we hold about you, ask that inaccurate data be corrected, request deletion where appropriate, object to certain processing activities or ask about how your information is used. We may need to verify identity and assess the legal basis of a request before completing it. Certain records may need to be retained for legal, contractual or compliance reasons even where a deletion request is made.

11. Third-party links and services

Our website may contain links to third-party websites, tools or communication services. We are not responsible for the privacy practices, content or security of third-party platforms that operate independently from our site. Users should review the relevant policies of those services before submitting information through them.

12. Policy updates and contact details

We may update this Privacy Policy from time to time to reflect operational, legal or website changes. The latest version published on this site will apply from the date of posting. Questions, requests or privacy-related correspondence may be sent to support@rokagencies.com or by post to 119 ANG MO KIO AVENUE 3, #07-1805, Singapore 560119. You may also call us at +65 9345 4688 for general business contact and we will direct privacy requests to the appropriate internal contact point.